Product Support
Included with your development kit purchase and online registration, Logic provides many resources to help your development process.
- Technical Discussion Group (forum)
- Robust FAQ database
- Developer News
- Updated software and developer information
See our Support Page for more information.
Support Contracts
Windows CE Binary BSP Build Support
This support package is intended for customers that sign the WinCE binary BSP components license and are looking to build their own images.
- $795 (online payment available)
- 5 hours of support
- Priority email response
- Telephone support
- Available during normal business hours
- Contract expires 90 days from purchase
Schematic Design Review
The Schematic Design Review assists customers who have completed a design description and schematics for a project. Logic Engineers review the materials provided by the customer, and return a completed review of process related design, processor bus peripheral interface connections, memory interface, and general system architecture. A one hour telephone conference and written summary is also provided.
Follow up questions after the design review will require an additional support contract to be purchased.
- $1,995 (online payment available)
- 7 hours of support
Bronze Support Package
Bronze level is designed to help a customer debug a particular issue that can be reproduced on a Logic kit.
- $1,995 (online payment available)
- 13 hours of support
- Priority email response with dedicated email address
- Telephone support
- Contract expires 1 year from purchase
- Available during normal business hours
Silver Support Package
- $2,995 (online payment available)
- 20 hours of support
- Priority email response with dedicated email address
- Telephone support
- Contract expires 1 year from purchase
- Available during normal business hours
Gold Support Package
Gold level offers 33 hours of Logic engineering support. Gold level is designed for customer design support at a rate of roughly 8 hours a week per month.
- $4,995 (online payment available)
- 33 hours of support
- Priority email response with dedicated email address
- Telephone support
- Contract expires 1 year from purchase
- Available during normal business hours
Platinum Support Package
Platinum level offers 66 hours of Logic engineering support. Platinum level is designed for customer design support at a rate of roughly 16 hours a week per month.
- $9,995 (online payment available)
- 66 hours of support
- Priority email response with dedicated email address
- Telephone support
- Contract expires 1 year from purchase
- Available during normal business hours