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Medical Device + Diagnostic Industry // March 22, 2017
In an article for MDDI published Wednesday, Logic PD’s Shawn Oreschnick discusses what makers of new products need to consider as they plan to create or upgrade a product to take advantage of IoT connectivity. Companies making the leap from non-connected to connected product development often fail to shift their customer experience and customer service approaches to account for their device’s new capabilities. In the article, Oreschnick provides some advice on how to leverage the data generated by your new device—and from the interactions your customer service team has with customers—to keep customer sentiment positive and satisfaction high.
To read the full article, visit the MDDI website.